Terms & Conditions

Effective Date: 12-11-2024

These Terms and Conditions ("Agreement") govern your use of the services provided by ALILE Freight Brokerage INC., a licensed auto transport broker ("we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you should not use our website or services.

1. Services Provided

ALILE Freight Brokerage INC. acts as an auto transport broker and arranges the transportation of vehicles for our clients. We connect customers with licensed and insured carriers who handle the actual transportation of vehicles. Our services include, but are not limited to, vehicle transport, quotes, tracking, and customer support.

2. User Responsibilities

By using our website or submitting a request for vehicle transport, you agree to:

  • Provide accurate and complete information when filling out the online forms or communicating with us.
  • Ensure that the vehicle to be shipped is in a condition that is safe for transport (e.g., the vehicle is operable unless otherwise agreed upon).
  • Follow all applicable laws and regulations regarding the shipping of your vehicle.
  • Understand that your vehicle may be subject to inspection upon pickup and delivery.

3. Quotes and Payments

  • Quotes: All quotes provided on our website or by our representatives are estimates based on the information you provide. The final price may vary depending on factors such as the type of transport, distance, vehicle size, and the time of year.
  • Payments: Payment for services is due as specified in the agreement with the carrier. We may require a deposit or full payment before transport arrangements are made. Payments can be made through approved payment methods as detailed on our website.
  • Refunds: Refunds will be issued according to the cancellation policy outlined below.

4. Booking and Cancellations

  • Booking: Once you have confirmed your booking and provided the required information, we will arrange for the vehicle transport with a carrier. You will be provided with an estimated pickup and delivery window.
  • Cancellations: If you need to cancel your transport, please notify us as soon as possible. Cancellations may be subject to cancellation fees based on the timing of the cancellation. Cancellations made after the carrier has been assigned to your transport may result in a non-refundable deposit or full charge.
  • Rescheduling: If you wish to reschedule the pickup or delivery, you may be subject to additional fees and availability.

5. Shipping Terms

  • Pickup and Delivery: Pickup and delivery dates are estimates and may vary depending on factors such as weather, traffic, and unforeseen circumstances. While we strive to meet estimated timelines, ALILE Freight Brokerage INC. is not liable for any delays.
  • Shipping Restrictions: Certain types of vehicles or items may not be eligible for transport. Please notify us of any special requirements or conditions that may affect the shipping of your vehicle (e.g., non-operational vehicles, oversized vehicles, etc.).
  • Vehicle Condition: Vehicles must be in good condition for transport. We reserve the right to refuse service for vehicles that are deemed unsafe or unsuitable for transport.

6. Limitation of Liability

  • ALILE Freight Brokerage INC. is a broker and is not responsible for the actual transportation of the vehicle. We are not liable for any damages, delays, or losses that occur during the transport process, as these are the responsibility of the carrier.
  • We will make every effort to ensure that our carriers are licensed, insured, and qualified. However, ALILE Freight Brokerage INC. does not control the actions of carriers and is not responsible for their performance.
  • ALILE Freight Brokerage INC. will not be liable for any indirect, incidental, or consequential damages, including lost income or business interruptions, related to the use of our services.

7. Communication Policy

By submitting your contact information through our online forms, you consent to receiving communication via:

  • SMS messages: Updates and notifications related to your vehicle transport. Standard message rates may apply.
  • Phone Calls: Calls from our team regarding your transport status or to offer assistance.
  • Emails: Confirmation, updates, and promotional emails. You can unsubscribe from promotional emails at any time.

You can contact us at any time to opt out of any of these communication channels.

8. Privacy

Your use of our website and services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the collection and use of your personal information as described in our Privacy Policy.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of ALILE Freight Brokerage INC. or our content suppliers and is protected by copyright laws. You may not use any content from our website without our prior written consent.

10. Termination

We reserve the right to suspend or terminate your use of our services at our discretion, including in cases of suspected fraud, abuse, or violation of these Terms and Conditions. In such cases, any outstanding payments or fees may still be due.

11. Governing Law

This Agreement is governed by and construed in accordance with the laws of [Insert applicable jurisdiction, e.g., State of [Insert State], USA]. Any disputes arising from this Agreement will be resolved in the appropriate courts of [Insert jurisdiction].

12. Amendments

We may update these Terms and Conditions from time to time. When we make changes, we will update the "Effective Date" at the top of this page. It is your responsibility to review these Terms and Conditions periodically. Your continued use of our services after any changes signifies your acceptance of those changes.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

ALILE Freight Brokerage INC.
Phone: 888-508-5816
Email: